Comprehensive Guide to Shopping at Brooks Brothers
Last Updated: October 2025
My Brooks Rewards Program
- Base Level: 1 point per $1 spent
- VIP Level ($1,000+ annually): 1.5 points per $1
- Elite Level ($2,000+ annually): 2 points per $1
- Birthday rewards for all members
- Access to exclusive events
- Early access to sales
- Free standard shipping for VIP and Elite
Made-to-Measure Services
- Personal fitting appointments
- Custom suit measurements
- Fabric selection assistance
- Style customization options
- Multiple fittings included
- 4-6 weeks delivery time
- Alterations guarantee
Promotional Offers & Corporate Benefits
- Corporate membership program (15% discount)
- Military discount (10% off)
- Student discount (15% off)
- First-time customer offer
- Seasonal sales events
Promotional Code Redemption
- Enter code at checkout
- One promotional code per order
- Cannot combine with other offers
- Exclusions apply to made-to-measure
Sizing & Alterations
Size Guides
- Detailed measurement instructions
- Shirt sizing guide (neck & sleeve)
- Suit measurements
- International size conversions
- Fit descriptions (Regular, Slim, Extra-Slim)
Alteration Services
- Complimentary basic alterations for full-price suits
- In-store hemming service
- Sleeve length adjustments
- Waist adjustments
- Lifetime alterations for made-to-measure
Payment & Shipping Options
Payment Methods
- Brooks Brothers Credit Card
- Major credit cards
- PayPal
- Shop Pay
- Gift cards
Shipping Services
- Free standard shipping on orders over $250
- Next-day delivery available
- International shipping to 50+ countries
- Ship to store option
- Gift boxing available
Returns & Customer Service
Return Policy
- 90-day return window
- Free returns for My Brooks Rewards members
- Original receipt preferred
- Gift returns eligible for store credit
- Special policy for made-to-measure items
Customer Support
- Phone: 1-800-274-1815 (Monday-Friday: 8AM-11PM EST, Saturday: 9AM-9PM EST, Sunday: 10AM-7PM EST)
- Email: customerservice@brooksbrothers.com
- Live Chat: Available during business hours
- In-store assistance
- Personal shopping appointments
Signature Collections
- 1818 Suits Collection
- Non-Iron Dress Shirts
- Golden Fleece速 Line
- Made in America Collection
- Red Fleece Collection
- Business Casual Essentials
- Formal Wear & Accessories
In-Store Services
- Personal shopping assistance
- Made-to-measure consultations
- Expert tailoring
- Wardrobe consultation
- Gift services
- Corporate shopping events
Product Care Guidelines
- Suit care instructions
- Non-iron shirt maintenance
- Shoe care guides
- Tie maintenance
- Storage recommendations
- Professional cleaning advice
For personalized assistance and current collections, visit your local Brooks Brothers store or www.brooksbrothers.com